Terms & Conditions
All rooms in the main building have ensuite shower and toilet, hair dryer, flat screen TV with Freeview channels and Tea and Coffee making facilities. These facilities may not be available with discounted or room only rates. Breakfast is available as an optional extra.
One night reservations may not be available at weekends and no discount is available on one night reservations.
Special offers are subject to limited availability.
Regrettably no allowance can be made for temporary absence, meals not taken, late arrival or early departure.
We are happy to accept dogs in some of our rooms: Dog supplement: £5.00 per day.
All Rates are Per Person.
Check-in is available from 4pm – 10pm on day of arrival. Check-out is 10.30am. Early or late check-in should be agreed with Management before day of arrival.
CANCELLATION: Unavoidable circumstances may prevent you from taking your holiday as planned or make it necessary to curtail it. We strongly recommend you take Holiday Insurance. In the event you attempt to check-in later than the stated times without prior arrangement, or fail to check-in at all, we reserve the right to cancel the Booking and retain any amounts that we are entitled to retain as stated in the Cancellation Policy section of your booking confirmation. Failing to arrive before the latest check-in time shall be deemed to be a full cancellation of your Booking and the room may no longer be held for You. All online bookings are non-refundable and the full amount will be due.
Direct telephone bookings: the Hotel reserves the right to retain the deposit paid. If you cancel your booking more than 7 days before 00.00 (GMT) on the date of arrival, you will lose your deposit as all deposits are non-refundable and a cancellation charge will be payable up to 65% of the total booking price. If you cancel your Booking within 7 days of 00.00 (GMT) of the date of arrival, a charge equivalent to the total booking price that includes any supplements selected by you will be levied.
To make a cancellation You must call us on 01202 558048 and quote Your reservation number, name and check-in date and have details of your credit or debit card available. If your reservation was made via an online Travel Agent you may be required to call them to make any Booking changes or cancellation.
Budget rooms are available at reduced rates at our sister establishment The Lodge, located next door, and not in the main building. All budget rooms enjoy the benefit of a Flatscreen TV with Freeview channels, tea and coffee making facilities and a vanity wash basin. There is a public toilet and shower room a few steps down the corridor. Single, twin and multi-bed family room options are available.